Save 25% on Custom Signs – Limited-Time Offer | Free Delivery on Eligible Orders | 24/7 Customer Support
Save 25% on Custom Signs – Limited-Time Offer | Free Delivery on Eligible Orders | 24/7 Customer Support
Frequently Asked Questions
Payment Method
What is your payment term?
Credit Card or PayPal – 100% deposit before production, balance before shipment.
Will I receive an invoice for my payment?
Yes, we provide a proper invoice for all payments made.
Do you accept bank transfers?
Yes, we accept secure bank wire transfers for larger orders. Details will be provided upon confirmation.
Can I pay with partial deposit
For custom orders, a minimum 50% deposit may be accepted, with balance before shipment. Conditions apply.
Quotation
When can I get the quote?
Most quotations are prepared within 24 hours after receiving full details of your request.
What details do you need for an accurate quote?
We need design details, material preferences, size, and installation location.
Will you match a lower price?
If you find the same product at a lower price, contact us—we strive to offer competitive pricing.
Do you have wholesale prices?
Yes, wholesale pricing is available for sign companies and bulk orders.
Production
Do you support proof after production?
Yes, proof photos/videos are provided once production is completed for approval.
How long does it take to produce a sign?
Production time depends on the complexity of the sign, usually between 7–15 business days.
Can I change my order during production?
Changes during production are possible in some cases but may involve extra cost or delay.
Can I cancel the order during production
Once production has started, cancellations may be subject to charges. Please contact support for assistance.
General
What products does Urban Sign Works specialize in?
We design and manufacture channel letters, infinity mirror signs, neon & LED signs, light boxes, blade signs, and wayfinding systems.
Can you work with my existing design?
Yes, we can work with your provided design or create a new one for you.
Can you help with design if I don’t have artwork
Yes. Share your logo, colors, or inspiration and our design team will create a free mockup with your quote.
How do I get a quote?
Use our “Get Your Free Quote & Mockup” form with dimensions, materials, and any files. Most quotes are ready within 24 hours.
Installation
Do you provide installation services?
Yes. We partner with certified installers in most regions and supply DIY mounting kits where appropriate.
Do you provide installation outside your city?
Yes, but additional travel and accommodation charges may apply.
What power requirements do LED signs have?
Most use low-voltage 12V/24V power supplies with standard AC input. We’ll specify amperage and provide wiring diagrams.
Can you handle permits and code compliance?
We can provide spec sheets and drawings for permit applications. Local permitting services are available in select areas.
After Sales
What warranty do you offer?
Most products include a 1–2 year limited warranty covering workmanship and components under normal use.
Is there a cost for after-sales support?
Basic support is free, but major repairs or maintenance may have charges.
How do I request service or parts replacement?
Contact support with your order number and photos or video. We will troubleshoot the issue and either ship replacement parts or schedule a service appointment.
How should I clean and maintain my sign?
Wipe with a soft microfiber cloth and mild soap solution. Avoid harsh solvents and high-pressure jets on electrical areas.
Ready to Upgrade Your Indoor Signage?
For urgent inquiries, feel free to contact us directly via phone or email. We’re ready to respond fast.