Privacy Policy

01 Scope & Overview

UrbanSign Works is operated by Perpetual Works LLC. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you interact with our website and related services.

By using the website, you acknowledge that you have had an opportunity to review this Privacy Policy. Where applicable law requires consent for a particular processing activity, we will seek consent in the manner required by law.

02 Information We Collect

Depending on how you interact with UrbanSign Works, we may collect the following categories of information:

Information You Provide

• Name and business or company information.
• Email address, telephone number, and other contact details.
• Project requirements, specifications, dimensions, preferences, and related information.
• Information submitted through quote requests, contact forms, consultations, or other communications.
• Information you voluntarily provide when communicating with us.

Information Collected Automatically

• IP address and approximate geographic information derived from it.
• Browser type, device type, operating system, and technical information.
• Pages viewed, referring pages, interactions, and approximate session information.
• Website performance and diagnostic information.
• Cookie identifiers and similar technologies where used.

Information From Other Sources

We may receive information from service providers, advertising or analytics platforms, publicly available sources, or other parties where permitted by applicable law.

03 How Information Is Collected

Information may be collected when you:

• Submit a quote or contact form.
• Request information about our products or services.
• Communicate with us by email, telephone, or other available channels.
• Browse or interact with our website.
• Interact with advertising, analytics, or social-media features connected to the website.
• Otherwise voluntarily provide information to UrbanSign Works.

04 How We Use Information

We may use personal information for purposes such as:

• Responding to inquiries and quote requests.
• Preparing, communicating about, and managing signage projects.
• Providing requested products and services.
• Communicating with customers and prospective customers.
• Improving website functionality, content, products, and services.
• Understanding website usage and measuring marketing performance.
• Preventing fraud, abuse, unauthorized activity, and security incidents.
• Maintaining business, accounting, legal, and operational records.
• Complying with applicable laws and responding to lawful requests.

Legal Bases Where Required

Where applicable data-protection law requires a legal basis for processing, the relevant basis may include performance of a contract, taking steps at your request before entering into a contract, compliance with a legal obligation, legitimate interests, or consent.

05 Cookies & Tracking Technologies

Our website may use cookies, pixels, tags, scripts, local storage, and similar technologies. These technologies can help the website function, remember preferences, understand website usage, measure campaigns, and support advertising activities.

Types of Technologies We May Use

• Essential technologies: required for core website functionality and security.
• Preference technologies: used to remember selected settings or preferences.
• Analytics technologies: used to understand website usage and performance.
• Advertising technologies: used where applicable to measure or support advertising and audience-related activities.

The technologies actually active on the website may change as website functionality, analytics, advertising, or service providers change.

06 Information Sharing

We may disclose personal information to third parties when reasonably necessary to operate our business, provide requested services, comply with law, or protect our rights and users.

Service Providers

We may use service providers that support functions such as website hosting, infrastructure, communications, forms, analytics, advertising, security, customer support, payment processing, and business operations.

Legal and Safety Disclosures

Information may be disclosed where required by law, regulation, legal process, court order, governmental request, or where reasonably necessary to investigate fraud, security incidents, misuse, or threats to rights, property, or safety.

Business Transactions

Personal information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable legal requirements.

We do not sell personal information for money in the ordinary sense of the term. Certain privacy laws may define terms such as "sale" or "sharing" more broadly; applicable rights under those laws are addressed below.

07 Advertising & Analytics

UrbanSign Works may use analytics and advertising technologies to understand website performance, measure marketing activities, and reach relevant audiences.

Depending on the technologies actually implemented, these services may process information such as browser identifiers, device information, IP address, pages visited, interaction data, and advertising identifiers.

Advertising and analytics providers may process information under their own privacy policies and terms. Where applicable law provides opt-out or consent mechanisms, those mechanisms should be made available as required.

08 Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business records, resolve disputes, enforce agreements, prevent abuse, comply with legal obligations, and protect legitimate business interests.

Retention periods vary depending on the type of information, the reason it was collected, legal requirements, contractual obligations, and operational requirements.

When information is no longer required, we may delete, anonymize, aggregate, or otherwise securely dispose of it, subject to applicable legal and technical requirements.

09 Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

No method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

10 International Data Transfers

UrbanSign Works operates from the United States, and our service providers or business partners may operate in other countries.

As a result, personal information may be processed or stored in countries other than the country where you live. Those countries may have data-protection laws that differ from the laws of your jurisdiction.

Where applicable law requires safeguards for international transfers, we will use legally recognized transfer mechanisms or other appropriate safeguards.

11 Privacy Rights & Choices

Depending on your jurisdiction, you may have certain rights concerning your personal information.

These may include, where applicable:

• Requesting access to personal information we hold about you.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of personal information.
• Requesting restriction of certain processing.
• Objecting to certain processing activities.
• Requesting portability of certain information.
• Withdrawing consent where processing is based on consent.
• Opting out of certain marketing or advertising activities.
• Exercising applicable rights concerning automated decision-making.

These rights are subject to applicable legal exceptions and limitations.

To submit a privacy request, contact us using the information provided in the Contact & Privacy Requests section.

12 California Privacy Rights

If you are a California resident and applicable California privacy law applies to our processing of your information, you may have additional rights.

Depending on the circumstances, these may include rights to:

• Know and access certain personal information collected about you.
• Request correction of inaccurate personal information.
• Request deletion of personal information, subject to legal exceptions.
• Opt out of certain activities legally defined as sale or sharing.
• Limit certain uses or disclosures of sensitive personal information where applicable.
• Receive information about applicable categories and purposes of processing.
• Exercise privacy rights without unlawful discrimination.

Where applicable, we will honor legally recognized universal opt-out mechanisms such as Global Privacy Control (GPC) in accordance with applicable law and our technical capabilities.

California residents may submit applicable privacy requests using the contact information provided below.

13 EU, UK & Other International Rights

Where applicable data-protection laws such as the EU General Data Protection Regulation (GDPR), UK GDPR, or similar laws apply to our processing of your personal information, you may have additional rights and protections.

Depending on the applicable law, these may include rights of access, rectification, erasure, restriction, portability, objection, and withdrawal of consent where processing is based on consent.

You may also have the right to lodge a complaint with the appropriate supervisory authority or data-protection regulator in your jurisdiction.

Where required, we will provide information concerning the legal basis for processing, recipients or categories of recipients, retention periods, international transfers, and other required privacy information.

14 Children's Privacy

Our website and services are intended for businesses, organizations, and general audiences. They are not directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law. If you believe a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

15 Third-Party Websites & Services

Our website may contain links to websites, platforms, social networks, applications, or other services operated by third parties.

Those third parties operate under their own privacy policies and terms. UrbanSign Works is not responsible for the privacy practices, security, content, or policies of third-party websites that we do not control.

We encourage you to review the privacy policy of any third-party service before providing personal information.

16 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, services, technology, legal requirements, or privacy practices.

When changes are made, the updated version will be posted on this page with a revised "Last Updated" date.

Where applicable law requires additional notice or consent for a material change, we will provide it in the manner required by law.

17 Contact & Privacy Requests

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact UrbanSign Works using the information below.