Save 25% on Custom Signs – Limited-Time Offer | Free Delivery on Eligible Orders | 24/7 Customer Support
Save 25% on Custom Signs – Limited-Time Offer | Free Delivery on Eligible Orders | 24/7 Customer Support
PRIVACY POLICY
PRIVACY POLICY
Last Updated: September 24, 2025
UrbanSign Works is committed to protecting your privacy. This PRIVACY POLICY explains how we collect, use, disclose, and safeguard your information when you visit our website https://urbansignworks.com/ or use our services to order custom signage and products.
Please read this policy carefully. By accessing our Site and using our services, you agree to the practices described herein.
1. Information We Collect
We collect information that you provide directly to us and information collected automatically.
a) Information You Provide to Us:
Contact and Identity Data: Name, business name, email address, phone number.
Order and Billing Data: Billing and shipping addresses, project details, artwork, design files, and other content you upload.
Payment Information: Payment details are processed securely by our third-party payment processors (e.g., Stripe, PayPal). We do not store your full credit card numbers on our servers.
2. How We Use Your Information
We use the information we collect for the following business purposes:
To Fulfill Your Orders: To create mockups, provide quotes, process payments, manufacture your custom products, and arrange for shipping.
To Communicate with You: To send order confirmations, updates, respond to your inquiries, and provide customer support.
To Improve Our Services: To analyze website usage, troubleshoot technical problems, and improve the user experience and our product offerings.
For Marketing (with Consent): To send you promotional communications about new products or offers, but only if you have explicitly opted-in. You may opt-out at any time.
For Security and Fraud Prevention: To protect our Site, services, and customers from fraudulent transactions and other illegal activities.
To Comply with Legal Obligations: To meet legal, regulatory, and tax requirements.
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:
With Service Providers: We share data with trusted third-party vendors who assist us in operating our business, such as payment processors, shipping carriers (e.g., UPS, FedEx), cloud hosting providers, email marketing services, and analytics providers. These parties are contractually bound to use your information only to provide services to us and to protect it.
For Legal Reasons: We may disclose information if required by law, subpoena, or other legal process, or to protect the rights, property, or safety of ourselves, our customers, or others.
Business Transfers: In connection with a merger, acquisition, sale of company assets, or bankruptcy, customer information may be transferred as a business asset.
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or legal obligations). We periodically review our data and securely delete or anonymize information that is no longer needed.
5. Your Privacy Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. These may include, under regulations like the CCPA (California Consumer Privacy Act) and others:
Right to Know/Access: The right to request details about the personal information we have collected about you.
Right to Correction: The right to request correction of inaccurate personal information.
Right to Deletion: The right to request the deletion of your personal information, subject to certain exceptions.
Right to Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in any email or by contacting us directly.
Right to Opt-Out of Sale/Sharing: We do not sell your personal information. We only share it with service providers as necessary for business purposes, which under CCPA may be considered “sharing.” To the extent applicable, you can opt out of such sharing for cross-context behavioral advertising.
Cookie Controls: You can manage your cookie preferences through your browser settings.
To exercise any of these rights, please contact us at info@urbansignworks.com. We will respond to your request in accordance with applicable law. To protect your privacy, we must verify your identity before processing your request.
6. Data Security
We implement industry-standard administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, loss, misuse, or alteration. These include encryption (SSL/TLS), secure servers, and limited access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Children’s Privacy
Our Site and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information. If you believe a child under 13 has provided us with data, please contact us immediately.
8. Third-Party Links
Our Site may contain links to other websites not operated by us. This PRIVACY POLICY does not apply to those third-party sites. We encourage you to review the privacy policies of any website you visit.
9. Changes to This PRIVACY POLICY
We may update this PRIVACY POLICY from time to time to reflect changes in our practices or the law. The “Last Updated” date at the top of this page will indicate when revisions were made. We encourage you to review this policy periodically.
Contact Us
UrbanSign Works
📧 info@urbansignworks.com
📞 +1(307) 218-2699
Policy Updates
We may update these policies to reflect operational, legal, or regulatory changes. Updates will be posted here with a revised “Last Updated” date. Continued use of our site means you accept the updates.