1. Acceptance of Terms

By accessing and using urbansignworks.com and purchasing our products and services, you agree to be bound by these Terms & Conditions. If you do not agree to any term, please do not use the Site or make purchases. Urban Sign Works ("Company," "we," "us," "our") reserves the right to modify these terms at any time, with changes effective upon posting.

2. Use License & Intellectual Property

A. Website License

We grant you a non-exclusive, non-transferable, revocable license to access and use urbansignworks.com for lawful purposes only. You may not:

• Reproduce, duplicate, copy, or resell materials from the Site
• Use data mining, robots, scraping tools, or automated systems to extract Site content
• Modify, reverse-engineer, or create derivative works from our software
• Use the Site for competitive intelligence or market research without permission
• Frame or mirror the Site or portions thereof
• Interfere with the Site's operation or security systems
• Transmit malware, viruses, or malicious code
• Harass, threaten, or defame other users or our staff

B. Intellectual Property Rights

All content on urbansignworks.com—including text, images, graphics, logos, trademarks, product photographs, and design elements—is the exclusive property of Urban Sign Works or licensed partners and is protected by US copyright and trademark law.

• "Urban Sign Works" is a registered or common law trademark of Urban Sign Works
• All product designs, unless explicitly licensed, are proprietary
• You may not use our trademarks, logos, or brand elements without written permission

C. User-Generated Content & Custom Designs

When you upload custom artwork, logos, or design files to our Site:

• You retain ownership of your original designs
• You grant Urban Sign Works a non-exclusive, perpetual license to use your designs for production, quality control, portfolio display (with your permission), and service improvement
• You warrant that you own or have permission to use all materials you upload
• You agree not to upload copyrighted materials, third-party trademarks, or offensive content
• We may refuse to produce signs that violate intellectual property rights or contain illegal content

3. Product Information & Descriptions

A. Accuracy of Information

While we strive to ensure product descriptions, specifications, pricing, and availability are accurate, we do not warrant absolute accuracy. We reserve the right to:

• Correct pricing errors and typographical mistakes
• Update product descriptions based on supplier or manufacturing changes
• Modify or discontinue products without prior notice
• Limit quantities per order

B. Color & Appearance

Product images on urbansignworks.com are representations only. Actual colors, finishes, and appearances may vary slightly due to:

• Monitor and display calibration differences
• Lighting conditions during photography
• Manufacturing variations inherent in sign production
• Natural aging and weathering of materials over time
• Different substrate materials and vinyl qualities

We recommend requesting physical samples or test prints before large orders to ensure satisfaction with colors and finishes.

C. Customization & Special Orders

Custom sign orders may require approval before production begins. We reserve the right to:

• Request design clarifications or modifications
• Decline orders that are technically unfeasible or violate intellectual property rights
• Require extended lead times for complex customizations
• Charge additional fees for rush production or special handling

4. Ordering & Purchase Terms

A. How Orders Work

• You browse products and select items with desired specifications
• You add items to your shopping cart
• You proceed to checkout and provide shipping and billing information
• You review your order and confirm payment
• You receive an order confirmation email with order number and details
• Your payment is processed (subject to fraud verification)
• Your order enters our production queue

B. Order Acceptance & Right to Refuse

Submission of an order does not constitute acceptance by Urban Sign Works. We will review all orders for:

• Fraud and payment verification
• Intellectual property violations
• Illegal or offensive content
• Technical feasibility
• Inventory availability

We reserve the right to refuse or cancel any order that fails these checks. You will be notified promptly, and any payment will be refunded in full.

C. Pricing & Payment

• All prices are in USD unless otherwise stated
• Prices include product cost but do not include applicable sales taxes or shipping fees
• Sales tax will be calculated and added at checkout based on your shipping address and applicable state/local regulations
• Shipping costs are calculated based on weight, destination, and chosen delivery method
• We accept major credit cards, PayPal, and other payment methods as indicated on the Site
• Payment must be received before order processing begins (unless net payment terms have been agreed in writing for B2B customers)

D. Invoicing & Receipts

All invoices and receipts are delivered electronically via email. For business records, you may download and retain PDF copies from your account dashboard.

5. Shipping & Delivery

See our separate Shipping & Delivery Policy for comprehensive shipping terms, timelines, carrier information, and risk of loss details.

• Shipping costs are non-refundable unless you initiate a return
• We are not liable for delays caused by carriers or events beyond our control (weather, strikes, natural disasters)
• You may request tracking information once your order ships
• International orders may be subject to customs duties and taxes (responsibility of recipient)

6. Returns, Refunds & Warranties

See our separate Return & Refund Policy and warranties section for detailed information on eligibility, timelines, conditions, and procedures.

By purchasing from Urban Sign Works, you accept products in their delivered condition. Returns are subject to strict eligibility criteria including product defects, manufacturing errors, and non-compliance with specifications.

7. Warranty Disclaimer

A. Limited Warranty

We warrant that products will be free from defects in materials and workmanship under normal use for the period specified in our Warranty section (typically 30 days from delivery).

B. Disclaimer of Other Warranties

EXCEPT AS EXPRESSLY PROVIDED, URBAN SIGN WORKS DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability and fitness for a particular purpose
• Warranties regarding uninterrupted or error-free website operation
• Warranties regarding the accuracy or completeness of product information
• Warranties regarding results or performance from product use
• Warranties of title or non-infringement of third-party rights

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Direct Damages Limit: Our total liability shall not exceed the purchase price of the product(s) giving rise to the claim
• Excluded Damages: We are not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, loss of revenue, or business interruption, even if advised of the possibility of such damages
• Third-Party Claims: We are not liable for damages caused by third-party carriers, manufacturers, or service providers
• Website Operation: We are not liable for unauthorized access to the Site, interruptions, data loss, or security breaches resulting from events beyond our reasonable control

9. Indemnification

You agree to indemnify, defend, and hold harmless Urban Sign Works, its owners, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from or related to:

• Your use of urbansignworks.com
• Your violation of these Terms & Conditions
• Your violation of applicable law
• Your infringement of any third-party intellectual property rights
• Any custom designs, artwork, or content you provide
• Your violation of third-party rights or privacy

10. User Conduct & Prohibited Activities

You agree not to use urbansignworks.com for any unlawful or prohibited purposes, including:

• Violating federal, state, or local laws
• Harassing, defaming, or threatening other users or staff
• Transmitting spam, malware, or malicious code
• Attempting unauthorized access or hacking
• Scraping, crawling, or using bots to extract data
• Uploading illegal, offensive, or infringing content
• Creating multiple fraudulent accounts
• Attempting payment fraud or chargeback abuse
• Interfering with Site operation or other users' access
• Using automated tools to make purchases or bypass security systems

Violation of these conduct rules may result in:

• Account suspension or permanent termination
• Order cancellation and refund forfeiture
• Legal action and criminal prosecution
• Reporting to law enforcement

11. Dispute Resolution & Governing Law

A. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of [Your State/Country], without regard to its conflict-of-law provisions.

B. Dispute Resolution

Any disputes arising from these Terms & Conditions or your use of urbansignworks.com shall be resolved as follows:

• Good Faith Negotiation: First, contact us in writing with detailed information about your dispute
• Mediation: If unresolved within 30 days, either party may request non-binding mediation
• Arbitration/Litigation: If mediation fails, disputes shall be resolved through binding arbitration or litigation in courts located in [Your Jurisdiction]

C. Class Action Waiver

You agree that disputes will be resolved on an individual basis. You waive the right to participate in class action lawsuits or class arbitrations against Urban Sign Works.

D. Exceptions to Dispute Resolution

The following are exempt from the dispute resolution process:

• Intellectual property infringement claims
• Claims seeking injunctive relief
• Small claims court proceedings (if available in your jurisdiction)

12. Severability

If any provision of these Terms & Conditions is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, and all other provisions shall remain in full force and effect.

13. Entire Agreement

These Terms & Conditions, along with our Privacy Policy, Shipping & Delivery Policy, and Return & Refund Policy, constitute the entire agreement between you and Urban Sign Works regarding your use of the Site and purchase of products. Previous communications, negotiations, or agreements are superseded by these terms.

14. Contact & Support

For questions, concerns, or disputes regarding these Terms & Conditions, contact:

Urban Sign Works Customer Support
Email: support@urbansignworks.com
Phone: 1-800-SIGNS-01 (1-800-746-7701)
Hours: Monday-Friday, 8am-5pm CST