How do I order a custom sign?
Send your logo or artwork through our quote form. You’ll receive a free mockup and a firm quote. Approve the design, and we manufacture and ship your sign.
What artwork files do you need?
Vector files (AI, EPS, PDF, SVG) are preferred, but high-resolution PNG or JPG works too. Our designers redraw artwork if needed at no extra charge.
Do you provide free mockups?
Yes — every quote includes a free mockup before you pay anything.
Is there a minimum order quantity?
No. Single custom signs are welcome, and we offer volume pricing for multiples and multi-location orders.
How is pricing calculated?
By size, materials, lighting, complexity, and quantity. Because we’re factory-direct with no middleman, our prices are typically lower than local sign shops.
Do you offer discounts for bulk or chain orders?
Yes — we offer volume pricing for multi-location businesses and large orders. Mention it in your quote request.
How long does production take?
Channel letters are typically fabricated in about 15 days. Timelines vary by product — monument signs take longer. Your quote states the exact lead time.
Can I get rush production?
Rush options are available on many products — ask when requesting your quote.
Do you ship to my country?
We ship to the United States, Europe and Australia. Delivery timing and cost are confirmed in your quote.
How much does shipping cost?
It depends on size, weight, and destination, and it’s included as a line item in your firm quote — no surprises.
How are signs packed for shipping?
Smaller signs are boxed; large signs are export-crated for freight.
What about customs and import duties?
The buyer handles import duties where applicable. We provide the commercial invoice and paperwork.
Do you install the signs?
We manufacture and ship. Installation is done by your local licensed installer or electrician — we supply mounting templates, hardware, wiring diagrams, and instructions.
Do I need a permit for my sign?
Most municipalities require permits for exterior and illuminated signs. Check your local zoning rules — we provide specification drawings to support your permit application.
What materials do you use?
Aluminum, stainless steel, acrylic, and other sign-grade materials, depending on the product.
How long do your LED signs last?
Our quality LED modules are rated for 50,000+ hours of operation.
Are your outdoor signs weatherproof?
Yes — outdoor signs are built for exterior use with weather-resistant construction.
Can you match my brand colors and logo exactly?
Yes. Custom colors, fonts, and logos are our standard work — confirmed in your free mockup.
What warranty do you offer?
Warranty terms vary by product and are stated on your quote. We support parts and service after sale.
What if my sign arrives damaged?
Report it with photos right away and we will resolve it under our shipping terms.
How do I pay?
A deposit starts production, with the balance due before shipment. Exact terms are on your quote.
Will the sign work with my country’s voltage and plugs?
Yes — we build to your region’s voltage and supply the correct plug type for US, UK, AU, and EU.